Privacy policy

Last updated: 29/10/2026

This website is operated by SOFTONE SOLUTIONS CO., LTD (“Softone Solutions”, “we”), the tier-1 authorized ZWSOFT reseller in Vietnam. We respect and are committed to protecting the privacy of our customers and partners. This policy explains how we collect, use, store, share and protect personal information.

1. Information we collect

• Information you provide: name, phone number, email, company, product of interest and request details when you submit the contact form, register for a trial, subscribe to our newsletter or request technical support.
• Automatically collected information: IP address, browser, device, operating system, pages visited, access time and referral source, via cookies and analytics tools.
• Other channels: when you contact us via Zalo, Facebook or other social networks linked to the website.

2. How we use information

• Provide consultation, quotes and information about ZWCAD, ZW3D, licenses and trials.
• Provide technical support and customer care, and handle requests and complaints.
• Send newsletters, release news and promotions (only with your consent).
• Analyze and improve the website; measure advertising effectiveness.
• Comply with lawful requests from competent authorities.

3. Sharing information

We do not sell, trade or rent your personal information. Information is only shared:

• With the manufacturer ZWSOFT when license registration details are needed to activate a license.
• With service providers (hosting, email, customer care) acting on Softone Solutions’ instructions under equivalent confidentiality obligations.
• With advertising and analytics partners (Google, Meta) to measure performance; these platforms have their own policies.
• Upon lawful request from competent authorities.

4. Cookies

The website uses cookies to remember preferences, analyze traffic and personalize advertising. You may disable cookies in your browser, which may limit some functions.

5. Retention

Information is kept for as long as necessary for the purpose it was collected for, or as required by record-keeping regulations, and is then deleted or anonymized.

6. Security

We apply appropriate technical and organizational measures (HTTPS/SSL encryption, internal access control, regular backups) to protect information from unauthorized access, loss or leakage.

7. Your rights

• Request access to, correction or update of the personal information we hold.
• Request deletion (except where retention is required by law).
• Withdraw consent to receive newsletters or marketing at any time.

8. Changes

This policy may be updated from time to time. The latest version is always published on the website with its update date.

9. Contact

SOFTONE SOLUTIONS CO., LTD
Address: 39th Floor, Doanh Nhan Tower, 1 Thanh Binh St., Mo Lao Ward, Ha Dong District, Hanoi, Vietnam
Hotline: 0793 577 369
Email: trung.nguyen@softone.net.vn